Accounts can't be closed manually. Logs will be deleted automatically when the license is expired for 14 days.
Free Trial orders which are disabled auto-renewal when purchasing are not available to cancel because it is Free and won't be automatically renewed.
To cancel a subscription which was set to Auto-Renewal and paid by Credit Card or PayPal:
Go to Submit a request and provide the following Info:
- Order ID and Payment Method
(Only Credit Card and PayPal support auto renew. No need to cancel the subscription if you didn't pay by Credit Card or PayPal.)
- Order Email
- License Key
- Device Type: e.g. iPhone 7 iOS 10.1.1 NO JAILBREAK
- The detailed Problem of using the App